Decision making criteria for outsourcing or onsourcing of IT service provision in public sector |
The study focuses on the uncharted area of the Slovenian public sector. It uses an in-depth analysis of the contemporarypro et contra arguments and presents the research findings concerning IT outsourcing and insourcing in theSlovenian public sector. Regardless of the fact that state governments have always been purchasing some goodsand services on the external market, the last two decades have shown an exponential growth of competitive tenderingand outsourcing as a powerful tool of public management. In Slovenia, the use of competitive tendering andoutsourcing of IT services has been growing rapidly, many will say unfoundedly and irrationally; the reported expenditureson contracting out in the public sector in the last years have doubled reaching in the time of global economicand financial crises, roughly estimated, tens of millions of euros. The research outlines some methodological,contextual, procedural and other aspects and considerations and eventually presents Saaty’s multiple criteriadecision model for planning IT outsourcing and provides guidelines on critical assessing IT outsourcing projectsin the future development of the public sector and its services in Slovenia.
Dalibor Stanimirović, Mirko Vintar |