Process approach as a basis for BSC implementation and improving of organizational performance
The implementation of process approach as a method of managing organization is sometimes a needed and sometimes a necessary condition for the implementation of BSC which is a complex concept of measurement of organizational performance. The organization’s focus on its key processes enables their permanent improvement. This process improvement is in the function of satisfying the requirements and desires of its customers. This paper gives an account on the impact of the process approach on the implementation of the BSC concept. In addition to theoretical presentation, this paper presents a case study of the Toyota company.
Zoran Radojević, Ivan Stefanović, Dragana Velimirović