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Management 81
ISSN 1820-0222
ISSN 2406-0658 (Online)
Process approach as a basis for BSC implementation and improving of organizational performance

 

The implementation of process approach as a method of managing organization is sometimes a needed and sometimes a necessary condition for the implementation of BSC which is a complex concept of measurement of organizational performance. The organization’s focus on its key processes enables their permanent improvement. This process improvement is in the function of satisfying the requirements and desires of its customers. This paper gives an account on the impact of the process approach on the implementation of the BSC concept. In addition to theoretical presentation, this paper presents a case study of the Toyota company.

 

Zoran Radojević, Ivan Stefanović, Dragana Velimirović

 

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Issue 81
Wednesday, 01 March 2017
Issue number81, of journal for theory and practice "Management", is published and it can be downloaded from 'Review of issues' section. It has been published only in English version.
Issue 80
Wednesday, 23 November 2016
Issue number 80, of journal for theory and practice "Management", is published and it can be downloaded from 'Review of issues' section.
Issue 79
Friday, 02 September 2016
Issue number 79, of journal for theory and practice "Management", is published. Articles from this issue can be downloaded from 'Review of issues' section.
Issue 78
Friday, 20 May 2016
Issue number 78, of journal for theory and practice "Management", is published. Articles from this issue can be downloaded from 'Review of issues' section.
Issue 77
Wednesday, 24 February 2016
Issue number 77, of journal for theory and practice "Management", is published. Articles from this issue can be downloaded from 'Review of issues' section.
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