Communication methods in the city government G2C service |
The subject of work is the analysis of the communication between the government and the citizens in the e-service of the local government. Special attention is paid to the specific definition of the city e-government as a set of interactive services adjusted to the citizens’ needs. The basic features of this concept are shown and the levels of service from the quality aspect of the service are identified. Special attention, too, is devoted to the interaction of varied communication methods into a unique, efficient e-government system of the City of Belgrade.
mr Đorđe Mazinjanin , mr Zorica Bogdanović, dr Marijana Despotović |