UDC: 005.216.1:332.834.3 ; 005.336.1:69

DOI: 10.7595/management.fon.2013.0006

This paper presents the basic aspects of the procedure of process performance measurement in the company. To realize the diagnostic status of the process, the company’s management has to implement certain tools, methods and techniques. Process performance measurement enables the control of the process success and provides useful guidance to the company’s management in decision making, as well as the basis for continual improvement. The research focuses on a concrete process of contracting work with investors in a construction company.

Keywords: process performance measurement, construction company.

Jelena Andrašić

University of Novi Sad, Faculty of Economics Subotica

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