Managing Interorganizational Relations: Design of Shared Services Centre |
UDC: 005.52:005.56 ; 005.7 DOI: 10.7595/management.fon.2012.0024
This paper analyses interorganizational relations and interorganizational design as a means to manage those relations. The focal point of analysis is the design of Shared Services Centre-SSC, by using a method of Workflow Management, WFM. The authors point out strategic and organizational, political, technical and economic motives for establishing SSCs. The paper also describes a conceptual model and process of designing SSC. Keywords: interorganizational relations, interorganizational design, shared services center, workflow management, SSC design model.
Mirjana Petković1, Snežana Lazarević2 1Faculty of Economics, Belgrade, 2College of Sports and Health, Belgrade
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