Evaluation of results of nonprofit organizations |
The service sector is constantly growing in the global economy, and this imposes the need for a detailed improvement of service quality and presentation of results, since the requirements addressed to non-profit organizations are growing higher. They refer to improving the performance in terms of achieving greater efficiency and effectiveness, the quality of service and responsibility in relation to all stakeholders, as well as to the evaluation of outcomes. This paper aims to highlight the importance of applying the model of quality management in terms of evaluating the efficiency and effectiveness of non-profit organizations, which implies competitive sustainability in the market.
Milka Ivanović, Zorana Antić |