Cost optimization of the REM and HM systems electronic access channels |
The global scope of letter-mail services which imply the manipulation by post in physical form is continuously diminishing. The explosive development of IC technologies, which is the most obvious in the development of the Internet and mobile telephony, caused the often traditionally oriented PPOs (public postal operators) to opt forthe development of their core activity in the field of integrated IT solutions. Following the specific requirements of the users, who ceased to use the traditional written communication owing to the electronic access channels (Internet and mobile communications, i.e. e-mails and SMS messages), the POs have no other option but to facilitate the electronic communication of users in order to keep letter-mail items within their systems and thus protect their income. The two systems which enable users to send the electronic data are Registered Electronic Mail (REM) and Hybrid Mail (HM). The implementation of the model of integration of these two systems, that is reflected in the use of integrated electronic access channels and which is the subject of this paper, has significant economic effects and technical justification for the public postal operator.
Mihailo Jovanović, Siniša Rankov |